You can register with us by clicking on the "Log In" or "Sign Up" section on our homepage and filling out the registration form with the required information.

If you forget your password, you can click on the "Forgot Password" button on our homepage. We will send you a link to reset your password to your e-mail address registered in our system. You can follow the link to reset your password and proceed with your account.

Please reach out to our support team to obtain detailed information about your deactivated account. Click here for our support team's contact channels.

All personal information stored in your account is kept securely by Grexon in accordance with the Personal Data Protection Law. Other users cannot access your information.

After successfully registering with us, you can search for the desired product, add it to your cart, complete the payment process, and place your order. You can track your relevant orders in the "My Orders" section.

No, there is no need to communicate with anyone outside of Grexon for any order or process.  

Your order will be delivered according to the delivery options and information provided during the order process. In case of any delays, you can contact our support team.

After your order is delivered, you can provide feedback about the process by selecting the "Rate" option on the order detail page.

You can cancel your order until the shipment process is taken place.

All payments related to your order are made electronically during the checkout process. There are no additional fees during delivery.

After your order is delivered, you can initiate the return process by selecting the "Create Cancellation Request" option on the order detail page.

Return policies may vary depending on the products. You can review the return conditions for each product on the product detail page.

After the relevant products are received by us, the refund will be made to the credit card used for the order within 5-10 business days, depending on your bank procedures.

Products in your cart are not reserved for you. If the products are purchased by another user, they will be removed from your cart.

For any issues related to your order, you can contact our support team through our contact channels

You can edit your invoice address on your Grexon account by following the path "Accounting ‣ Configuration ‣ Settings - Customer Invoices - Customer Addresses."

If you lose your invoice, you can obtain a copy of the relevant invoice from our support team.

You can communicate with your sales representative and have the payment reference note added to the relevant order.

To place an order, you need to pay the full amount. You can create a return request for all products or for specific products within the order.